#36571 by jolly_roger
Fri Sep 03, 2010 12:24 pm
Any-one ever receiving a message such as this, please ignore it.
Subject: Telstra Bill - Account Update Needed
Dear Customer,
This e-mail has been sent to you by Telstra BigPond to inform you that we were unable to process your most recent payment of bill.This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process
3. An inability to accurately verify your selected option of payment due to an internal error within our processors.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing
information today by clicking here. If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made. Kind regards,
Telstra BigPond Billing Department, 2010. All rights reserved
The above email, which purports to be from Australian telecommunications giant, Telstra, informs the recipient that the company was unable to process a recent bill payment. The email claims that, unless the account holder follows a link in the message to confirm and update billing information, his or her Telstra service may be interrupted. The email arrives complete with the Telstra logo and a seemingly genuine Telstra sender address.
However, the email is certainly not from Telstra and the information about a payment problem is a lie. In reality, the email is a phishing scam designed to trick Telstra customers into handing over their personal and financial information to Internet criminals. The link in the phishing scam email is disguised to make it appear that it leads to the genuine Telstra site. The sender address of the email is also disguised in such a way that it appears to have originated from Telstra.
When a recipient clicks on the link on the scam email as instructed, he or she is taken to a different website.
If a victim enters the requested login details and clicks the "Next" button, he or she will then be taken to an online form.
If the victim supplies all of the requested information and again clicks the "Next" button, he or she is taken to a final "Confirmation" message.
The phishing website uses Telstra logos, graphics and formatting to make it appear more genuine to potential victims. Once a victim reaches the final "confirmation" page he or she is automatically redirected to the real Telstra website, which furthers the illusion that the bogus web pages are part of the company's genuine site.
All information, including login details, entered on the bogus web pages can be collected by criminals and used for credit card fraud and identity theft.
The safest method is to manually enter the URL of the institution's website into your browser's address bar.
Or contact directly to ask.
Subject: Telstra Bill - Account Update Needed
Dear Customer,
This e-mail has been sent to you by Telstra BigPond to inform you that we were unable to process your most recent payment of bill.This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process
3. An inability to accurately verify your selected option of payment due to an internal error within our processors.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing
information today by clicking here. If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made. Kind regards,
Telstra BigPond Billing Department, 2010. All rights reserved
The above email, which purports to be from Australian telecommunications giant, Telstra, informs the recipient that the company was unable to process a recent bill payment. The email claims that, unless the account holder follows a link in the message to confirm and update billing information, his or her Telstra service may be interrupted. The email arrives complete with the Telstra logo and a seemingly genuine Telstra sender address.
However, the email is certainly not from Telstra and the information about a payment problem is a lie. In reality, the email is a phishing scam designed to trick Telstra customers into handing over their personal and financial information to Internet criminals. The link in the phishing scam email is disguised to make it appear that it leads to the genuine Telstra site. The sender address of the email is also disguised in such a way that it appears to have originated from Telstra.
When a recipient clicks on the link on the scam email as instructed, he or she is taken to a different website.
If a victim enters the requested login details and clicks the "Next" button, he or she will then be taken to an online form.
If the victim supplies all of the requested information and again clicks the "Next" button, he or she is taken to a final "Confirmation" message.
The phishing website uses Telstra logos, graphics and formatting to make it appear more genuine to potential victims. Once a victim reaches the final "confirmation" page he or she is automatically redirected to the real Telstra website, which furthers the illusion that the bogus web pages are part of the company's genuine site.
All information, including login details, entered on the bogus web pages can be collected by criminals and used for credit card fraud and identity theft.
The safest method is to manually enter the URL of the institution's website into your browser's address bar.
Or contact directly to ask.
