Dotti wrote:First, I would file a complaint with the bank. She needs to go over this woman's head and raise the issue up the ladder.
Clueless employees like that giving bad advice are one of the reasons scammers are successful.
Unfortunately, bank branch staff are forced to be sales staff and probably regard the regular fraud, money laundering etc courses they get sent on as obsticles to meeting their targets.
I would ignore the branch and the regular call center and go straight to the fraud department and report it there.
Please do not tell scammers that they are listed here - it will take them seconds to change their fake details and their new details will not be listed for any future victims to find.