I purchased a PTZ camera from Jason Wang of Overstep Technology and KindSecurity of China via DHgate for around $750.00
They sent me a fake camera. I immediately advised DHgate upon receipt and requested that they hold the payment as per their buyers protection policy but they did nothing.
I also filed an after purchase complaint but the did nothing. They have a useless customer service manager Robert. He does not know how to prevent problems or correct them after it happens.
I want a refund or the correct camera.
They sent me a fake camera. I immediately advised DHgate upon receipt and requested that they hold the payment as per their buyers protection policy but they did nothing.
I also filed an after purchase complaint but the did nothing. They have a useless customer service manager Robert. He does not know how to prevent problems or correct them after it happens.
I want a refund or the correct camera.